EL3 L&D Alignment with Business: Going Beyond a Seat at the Table Verizon Wireless faces one of the most daunting learning challenges in the market: continuous rapid change in products and services, high turnover rates in sales and customer service personnel, and a focus on providing the highest customer service in the industry. Developing employee capability is essential to the successful execution of nearly every major business initiative at Verizon Wireless. In this session, you'll learn how the Verizon Wireless L&D organization has kept itself aligned with the company's evolution and contributed to its sustained, industry-leading results. Key points: Transforming L&D management into business leaders. The importance of accumulating key wins over time to build credibility. Meeting business needs with both centralized and distributed learning roles and responsibilities. Coupling the LMS and other technologies with KPI databases to demonstrate measurable and meaningful impact. (Javascript is required to view Mediasite content)