Details
EL3 L&D Alignment with Business: Going Beyond a Seat at the Table
Presenter(s):Lou Tedrick, Staff Vice President of Workforce Development, Verizon Wireless
Date:4/23/2008
Time:10:45 AM EST
Length:41 Minutes 32 Seconds
Description:Verizon Wireless faces one of the most daunting learning challenges in the market: continuous rapid change in products and services, high turnover rates in sales and customer service personnel, and a focus on providing the highest customer service in the i...